Shipping Policy

SHIPPING POLICY

DATE OF LAST UPDATE: APRIL 12, 2021

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by item. Shipping charges for your order will be calculated and displayed at checkout.

PROCESSING TIME

As soon as we receive your order, we will process it within 2-10 business days. This includes production time since most of the products our store are made to order.

SHIPMENT CONFIRMATION & ORDER TRACKING

When your order is processed and a tracking number is available, you will receive an email with tracking information.

ESTIMATED DELIVERY TIME

After your order has shipped, please allow 5-7 business days for shipping within the USA, 10-14 business days for shipping to Canada, and 15-30 business days for international shipping.

If your order hasn't arrived in the estimated delivery times, please contact our support team at hello@nicolas-howard.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.)

CUSTOMS, DUTIES & TAXES

Nicolas Howard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Nicolas Howard is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at hello@nicolas-howard.com. Please save all packaging material and damaged goods before filing a claim.

STILL HAVE QUESTIONS ABOUT SHIPPING? 

Contact customer service by email at hello@nicolas-howard.com, call 1-888-680-4005, or send a letter to the address below:

Nicolas Howard 

Customer Service 

182 Havenhurst Cr. S.W., 

Calgary AB, Canada, 

T2V  3C6