Refund and Returns Policy
REFUND AND RETURN POLICY
DATE OF LAST UPDATE: APRIL 12, 2021
REFUNDS ON PERSONALIZED PRODUCTS
Unfortunately, due to personalization being custom designed for each order we are unable to offer refunds once the piece has entered production. We can, and will, however, replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.
We will not refund or exchange pieces where details are entered incorrectly (i.e. typos). Please make sure you are careful and check the details you enter when ordering.
Refunds will not be given to purchases lost or damaged in shipment. Due to the product being outside of our control we will only replace lost or damaged pieces. Upon notification of product being lost we will immediately issue a replacement piece to be sent to you.
PLEASE NOTE: PERSONALIZED items are made to order so please allow 1-4 weeks for production and a further 4-5 days for shipping (domestic).
Our policy lasts 30 days for all non-jewelry products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom Printed Items:
We do not accept returns on print on demand pieces (i.e. jewelry, jewelry with message cards, mugs, tumblers, shower curtains, etc.) unless there is a defect in the product. Given that these are made to order we cannot resell them hence we cannot return due to change of mind or any other circumstance.
If there is an issue with the quality of the custom printed item, please contact customer support at email@example.com, and include a photo which clearly shows us the defect. We will work with you until you are satisfied with your purchase.
We offer a 60 Day Satisfaction Guarantee with all jewelry on our website. If you are not satisfied with the jewelry you purchased on our website, please contact customer support at firstname.lastname@example.org and include a photo which clearly shows the issue/defect. We will work with you until you are satisfied with your jewelry purchase.
Additional non-refundable Items:
- Gift Cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable):
A return authorization must be requested within 30 days of your date of delivery. You must contact us at email@example.com to request and receive an RMA.
The return authorization number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking # so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, and include a photo which clearly shows the defect or damage, and we will provide you with further instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Additional Terms and Conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Nicolas Howard.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you return a Product to Nicolas Howard
(a) without a return authorization from Nicolas Howard or
(b) without all parts and accessories originally included with your purchase,
Nicolas Howard retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, Nicolas Howard retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Still have questions about your return?
Contact customer service by email at firstname.lastname@example.org, call 1-888-680-4005, or send a letter to the address below:
182 Havenhurst Cr. S.W.,
Calgary AB, Canada,